Make a claim

For policies purchased on or after 29 March 2019 please contact :

White Horse Administration Services Limited.
Telephone: 0044 (0) 1733 224 845.
Email: [email protected]

For policies purchased prior 29 March 2019 please contact:
Reactive Claims Limited,
Attwood House,
Mansfield Business Park,
Four Marks,
Hampshire GU34 5PZ

Tel: 01420 383065.

You can also submit your claim online at

The notification must be made within 31 days or as soon as possible thereafter following a Bodily Injury, illness, disease, incident, event, redundancy or the discovery of any loss, theft or damage which may give rise to a claim under this policy.

When contacting the claims company please have the following information to hand:

  • Policy number
  • Date insurance purchased
  • Resort and country visited
  • Value of claim
  • Brief circumstances
  • Travel dates
  • Incident date

Failure to have the above information to hand may result in your claim being delayed.